Privacy Policy – Endeavour Education and Migration Services

At Endeavour Education and Migration Services, we are committed to protecting your privacy in accordance with the Migration Agents Code of Conduct and Australian privacy laws. By using our website or services, you consent to the collection, storage, and use of your personal information as outlined below.

1. Collection of Personal Information:

We collect personal information such as your name, contact details, date of birth, passport details, education, employment history, and immigration status to provide professional migration advice and assistance.

2. Purpose of Collection;

Your information is collected solely for the purpose of providing migration, education, and related services. This may include visa assessments, document preparation, legal submissions, and correspondence with the Department of Home Affairs.

3. How Information is Collected:

We collect information directly from you via our website, contact forms, email, in-person consultations, or over the phone. In some cases, we may collect data from authorised third parties with your consent.

4. Storage and Security of Information:

All personal information is stored securely in password-protected databases and/or cloud-based systems with encrypted access. We implement safeguards to prevent unauthorised access, disclosure, or loss of data.

5. No Storage of Credit/Debit Card Information

We do not store your debit or credit card details on our servers or in our systems. All card payments are processed via secure third-party payment gateways that comply with industry standards.

6. Disclosure of Information:

We do not disclose your personal information to any third party unless required by law or where necessary to complete visa processing tasks, such as contacting government authorities or education providers, with your consent.

7. Compliance with Migration Agents Code of Conduct:

As a registered migration agency, we are bound by the Migration Agents Code of Conduct, which requires us to maintain strict confidentiality and professionalism in handling all client information.

8. Access and Correction of Your Information:

You have the right to request access to your personal information held by us and to request corrections if any details are inaccurate, outdated, or incomplete.

9. Data Retention:

We retain your personal information for a period required by law (currently 7 years) or as necessary to fulfil our business and legal obligations. After this period, data is securely deleted or de-identified.

10. Contact and Complaints:

If you have questions or concerns regarding our privacy practices, or if you wish to lodge a complaint, please contact us directly at info@eems.com.au All privacy-related inquiries will be handled promptly and confidentially.